The Directorate General of Civil Aviation (DGCA) on June 14 said that if a passenger holding a valid ticket is denied boarding, the airline will have to pay a compensation of upto Rs 10,000 to the traveller, if the airline is not able to arrange an alternate flight for the said passenger within an hour.
As part of its new guidelines, India's aviation regulator said that in the case of denied boarding to a passenger holding a valid ticket and having presented on time, airlines will have to pay a compensation of Rs 10,000, if alternate arrangement is made by the airline within next 24 hours.
However, for anything beyond 24 hours, a compensation upto Rs. 20,000 is laid down, the DGCA said.
The move by the aviation watchdog comes after it carried out a series of checks at Bengaluru, Hyderabad and Delhi airports and found specific instances where passengers were denied boarding by Air India.
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