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Airline will have to pay Rs 10,000 fine if boarding is denied on valid ticket: DGCA

  • Writer: Shreya Mathew
    Shreya Mathew
  • Jun 14, 2022
  • 1 min read

The Directorate General of Civil Aviation (DGCA) on June 14 said that if a passenger holding a valid ticket is denied boarding, the airline will have to pay a compensation of upto Rs 10,000 to the traveller, if the airline is not able to arrange an alternate flight for the said passenger within an hour.

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As part of its new guidelines, India's aviation regulator said that in the case of denied boarding to a passenger holding a valid ticket and having presented on time, airlines will have to pay a compensation of Rs 10,000, if alternate arrangement is made by the airline within next 24 hours.

However, for anything beyond 24 hours, a compensation upto Rs. 20,000 is laid down, the DGCA said.


The move by the aviation watchdog comes after it carried out a series of checks at Bengaluru, Hyderabad and Delhi airports and found specific instances where passengers were denied boarding by Air India.


 
 
 

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